What is Cognitive Automation? How It Can Transform Your Business AI-Powered Automation

Cognitive Automation extending human intelligence in complex teams and organizations by Bethanie Maples

what is cognitive automation

After their successful implementation, companies can expand their data extraction capabilities with AI-based tools. Cognitive automation is an umbrella term for software solutions that leverage cognitive technologies to emulate human intelligence to perform specific tasks. A cognitive automation solution can directly access the customer’s queries based on the customers’ inputs and provide a resolution. The vendor must also understand the evolution of RPA to cognitive automation.

what is cognitive automation

The ML skill is trained up to the acceptable threshold of confidence to be deployed into production. In almost all cases, the ML skill is not 100% correct when it is first deployed. Cognitive Document Automation is definitely a faster way to extract, export data, and fasten up your business processes. It is an escape from cumbersome and time-consuming manual data handling and minimizes inaccuracy. Companies can now implement systems that replicate their best employees’ experience and decision-making models. The experts’ decision making is one of the most valuable and hard-to-come-by assets in an organization.

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RPA is also ideal for processes that do not need human intervention or decision-making. The integration of different AI features with RPA helps organizations extend automation to more processes, making the most of not only structured data, but especially the growing volumes of unstructured information. Unstructured information such as customer interactions can be easily analyzed, processed and structured into data useful for the next steps of the process, such as predictive analytics, for example. IA is capable of advanced data analytics techniques to process and interpret large volumes of data quickly and accurately. This enables organizations to gain valuable insights into their processes so they can make data-driven decisions. And using its AI capabilities, a digital worker can even identify patterns or trends that might have gone previously unnoticed by their human counterparts.

Advantages resulting from cognitive automation also include improvement in compliance and overall business quality, greater operational scalability, reduced turnaround, and lower error rates. All of these have a positive impact on business flexibility and employee efficiency. IA or cognitive automation has a ton of real-world applications across sectors and departments, from automating HR employee onboarding and payroll to financial loan processing and accounts payable.

As Digital Transformation Accelerates, Adoption of Intelligent Technologies On The Rise

Processes that draw from structured data sources work with regular automation. Yet roughly 80% of data is unstructured — meaning information is difficult to access, digitize and extract using traditional RPA solutions. Using native AI technologies enable cognitive automation solutions that can process unstructured data. Typical enterprise still relies on multiple resources to process data and increase business agility, accuracy and efficiency. Robotic Process Automation (RPA) is undoubtedly a hot topic, offering intriguing promises and capabilities to industries of all colors.


Organizations that deal with document-intensive processes have a hard time taming these high records, papers, and e-documents. They are trapped in a never-ending loop of manual work required in hard-to-integrate backend systems. These challenges reduce data visibility, swell operational costs, enterprise agility, and slow customer response.

There is also a sense of readiness and confidence towards emerging technologies in the healthcare industry, as covered in TechHQ. Learn about Deloitte’s offerings, people, and culture as a global provider of audit, assurance, consulting, financial advisory, risk advisory, tax, and related services. Cognitive RPA can not only enhance back-office automation but extend the scope of automation possibilities. Figure 2 illustrates how RPA and a cognitive tool might work in tandem to produce end-to-end automation of the process shown in figure 1 above. «Budget Friendly All-in-One Suite» – Our business has benefited from 500apps’ ability to keep track of everything that is relevant.

what is cognitive automation

If you are looking for an efficient data automation solution, then Cognitive document processing software such as DocAcquire is the way to go. There are vibrant, active debates about what intelligence is, but we see it as ranging from basic learning and automation (think robotic process automation) to executive function. Executive function consists of being able to deal with a complex issue, often with conflicting needs and data and to generate options through logic, rationality, causal analysis and experience.

Is cognitive automation each and every step pre-programmed?

RPA is a process-oriented technology and uses rule-based principles to work on time consuming tasks. Cognitive automation is knowledge-based and defines its own rules by understanding human conversations and behaviors. Cognitive automation refers to artificially intelligent software systems that learn rules, understand language, reason with purpose, and naturally interact with humans. They do not require explicit programming, instead they interact with their environment and learn from the experiences. Cognitive intelligence is dynamic and progressive and can extend the nature of the data it can interpret. Also, it can expand the complexity of its decisions compared to RPA with the use of OCR (Optical character recognition), computer vision, virtual agents and natural language processing.

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By introducing cognitive automation, your workforce is able to focus on tasks that are better suited for human intervention such as creativity, decision-making and managing exceptions. To support the integration, the bots of Automation Anywhere are capable of handling both structured and unstructured data. They have a cognitive IQ bot to bridge the gap between standard RPA and emerging AI platforms.

Given the capabilities of both text and speech processing, the ubiquity of RPA in business will only continue to expand and expand rapidly. To find out how RPA and cognition can help drive your business strategies in the future, Contact Us to begin your journey. RPA, when coupled with cognition, allows organizations to offer an engaging instant-messaging session to clients and prospects. And as technological advancement continues, this experience becomes increasingly blurred with chatting with a human representative.

  • It allows organizations to enhance customer service, expedite operational turnaround, increase agility across departments, increase cost savings, and more.
  • Such fear has always been a hurdle in respect to accepting automation technologies by many businesses.
  • The experts’ decision making is one of the most valuable and hard-to-come-by assets in an organization.
  • Conventional RPA automates repeatable tasks that involve processing highly-structured data.
  • Upon claim submission, a bot can pull all the relevant information from medical records, police reports, ID documents, while also being able to analyze the extracted information.
  • It increases staff productivity and reduces costs by taking over the performance of tedious tasks.

The bots would then collate this information into systems of records to complete the workflow. Since employee onboarding is an essential and repeated office process across all industries, with predictable roles and procedures, it is a perfect testing ground for the benefits cognitive automation can provide. Businesses with a holistic view of their data can translate the knowledge into action plans like enhancing inventory forecasts and supply chain management, automating customer-facing services, and improving marketing campaigns.

By leaving routine tasks to robots, humans can squeeze the most value from collaboration and emotional intelligence. This is why robotic process automation consulting is becoming increasingly popular with enterprises. Every organization deals with multistage internal processes, workflows, forms, rules, and regulations.

  • Given that POs can be different for each customer, the complexity increases for the RPA engine to correctly process and extract the important data.
  • It is known to be a tool that automates routine tasks usually performed by the company staff.
  • When you think of artificial intelligence (AI), you might dream of the year 3000 when robots have “free-will” units courtesy of Mom’s Friendly Robot Company.

RPA is the right solution if your process involves structured, large amounts of data and is strictly rule-based. Cognitive automation also improves business quality by making processes more efficient. Cognitive automation maintains regulatory compliance by analyzing and interpreting complex regulations and policies, then implementing those into the digital workforce’s tasks. It also helps organizations identify potential risks, monitor compliance adherence and flag potential fraud, errors or missing information. The human brain is wired to notice patterns even where there are none, but cognitive automation takes this a step further, implementing accuracy and predictive modeling in its AI algorithm. Sentiment analysis or ‘opinion mining’ is a technique used in cognitive automation to determine the sentiment expressed in input sources such as textual data.

what is cognitive automation

Generally, organizations start with the basic end using RPA to manage volume and work their way up to cognitive and automation to handle both volume and complexity. Itransition offers full-cycle AI development to craft custom process automation, cognitive assistants, personalization and predictive analytics solutions. Comidor’s Cognitive Automation software includes the following features to achieve advanced intelligent process automation smoothly. In that way, they empower businesses to achieve Cognitive Automation and Autonomous Process Optimization. They can identify inefficiencies and predict changes, risks or opportunities.

Spending on cognitive related IT and business services will reach more than 3.5 billion dollars. The adoption of cognitive RPA in healthcare and as a part of pharmacy automation comes naturally. In such a high-stake industry, decreasing the error rate is extremely valuable. Moreover, clinics deal with vast amounts of unstructured data coming from diagnostic tools, reports, knowledge bases, the internet of medical things, and other sources. This causes healthcare professionals to spend inordinate amounts of time and concentration to interpret this information. When it comes to repetition, they are tireless, reliable, and hardly susceptible to attention gaps.

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